Eligible Return Items
Unused, undamaged candles, candle holders, candle care accessories and decor items with intact original packaging can apply for return or exchange within 30 calendar days after package delivery. Damaged goods caused by transportation defects are also qualified for free replacement or full refund.
Non-Returnable Items
Consumed scented candles, opened DIY wax materials, clearance discounted goods and customized decorative products cannot be returned or exchanged unless quality defects exist upon arrival.
Return Process
Before sending back items, you must submit a return application via our customer support channel and wait for official return instructions. Goods sent back without prior application will not be processed. Customers bear return shipping fees unless the product has quality error or delivery damage on our side.
Refund Timeline
Once we receive and inspect returned items, eligible refunds will be issued to your original payment method within 5–7 business days. The refund arrival time depends on the processing speed of your payment provider.